A pair of hands snuggling a bunny

'WE' nurture unity in diversity with interested stakeholders to foster

One Health for People, Pets, and Partners™.

Principles of Nurturing a "WE" Culture 
 

Re-Imagining AAHS to Foster One Health for People, Pets, and Partners™

Health in this context includes the physical, mental, emotional, and social well-being of people of all ages and the health and welfare of pets and other animals involved in delivering AAHS. Read more...

Co-Designing Industry Sector Standards, Stewardship, and Sustainability

Standards protect consumer interests within Canada and around the world. They also help businesses meet consumer needs and enhance credibility, especially when demonstrating compliance through third-party conformity assessment.

Canada's First Voluntary National Standard of Canada (NSC) for Animal-Assisted Human Services

Download this Standard          Téléchargez la norme

                                                                                                                                                                                                                                                           

Consumer Definition within the NSC: An individual or group of individuals that use AAHS goods and services. Page 9

Section 4.1.5 Responsibility and Accountability - Animal-Assisted Human Service Provider

Privacy of Individuals within the AAHSP and Consumers  Page 13

Safety of Individuals within the AAHSP and Consumers  Page 14 

Famous Quotes

"Your customer doesn’t care how much you know until they know how much you care. - Damon Richards"

Customers are the most important visitor on our premises, they are not dependent on us, we are dependent on them. They are not an interruption in our work. They are the purpose of it. They are not outsiders in our business. They are part of it; we are not doing them a favour by serving them. They are doing us a favour by giving us an opportunity to do so. – Mahatma Gandhi

A Consumer and Animal-Assisted Human Service Provider Resource
Human and consumer rights are meant to unite people.
Everyone benefits when each person owns and respectfully exercises their rights and shared responsibilities.
 
The Eight International Consumer Rights and Responsibilities + One
Source: https://www.consumerscouncil.com/about-us/consumer-rights/
1. Basic Needs
  • The right to basic goods and services which guarantee survival.
  • The responsibility to use these goods and services appropriately. To take action to ensure that basic needs are available.
2. Safety
  • The right to be protected against goods or services that are hazardous to health and life.
  • The responsibility to read instructions and take precautions. To take action to choose safety equipment, use products as instructed and teach safety to children.
3. Information
  • The right to be given the facts needed to make an informed choice, to be protected against misleading advertising or labelling.
  • The responsibility to search out and use available information. To take action to read and follow labels and research before purchase.
4. Choice
  • The right to choose products and services at competitive prices with an assurance of satisfactory quality.
  • The responsibility to make informed and responsible choices. To take action to resist high-pressure sales and to comparison shop.
5. Representation
  • The right to express consumer interests in the making of decisions.
  • The responsibility to make opinions known. To take action to join an association such as the Consumers Council to make your voice heard and to encourage others to participate.
6. Redress
  • The right to be compensated for misrepresentation, shoddy goods or unsatisfactory services.
  • The responsibility to fight for the quality that should be provided. Take action by complaining effectively and refusing to accept shoddy workmanship.
7. Consumer Education
  • The right to acquire the knowledge and skills necessary to be an informed consumer.
  • The responsibility to take advantage of consumer opportunities. Take action by attending seminars and workshops, work to ensure consumer education takes place in schools.
8. Healthy Environment
  • The right to live and work in an environment that is neither threatening nor dangerous and which permits a life of dignity and well-being.
  • The responsibility to minimize environmental damage through careful choice and use of consumer goods and services. Take action to reduce waste, to reuse products whenever possible and to recycle whenever possible.
PLUS – Privacy
  • The right to privacy particularly as it applies to personal information.
  • The responsibility to know how information will be used and to divulge personal information only when appropriate.