Accessibility and Accommodation


Accessing and Selecting a Service Dog - A Checklist

Protections for people with disabilities who require a guide or service dog: What you need to know

Transportation Accessibility Standards

Accessible Transportation for Persons with Disabilities Regulations (ATPDR)
Service Dogs: A Guide

Space for Service Dogs onboard transportation equipment: A Guide

Additional seating and the One Person, One Fare requirement for domestic travel: A guide

Air carriers


Passenger terminals


Via Rail Travel with a Guide, Service, or an Emotional Support Dog


Service Animals - Canadian Transportation Agency

When travelling in Canada, there should be no charge for your service animal. Your transportation company may ask you to confirm that your service animal has been trained for its role, to show its training certificate, and to ensure that it is properly harnessed. You can ask the company to make sure that there is enough floor space for your service animal to remain at your feet. Check to make sure you know about the different regulations for your service animal when travelling, especially to another country. For more information resources, see Section VII: Useful information sources. Read more...

Other areas of accommodation are:

Human Rights in Canada 

In Canada, human rights are protected by federal, provincial, and territorial laws. Canada’s human rights laws stem from the Universal Declaration of Human Rights. In 1948, John Humphrey, a Canadian lawyer and scholar, played a significant role in writing the Declaration. When it was complete, the Declaration provided a list of 30 articles outlining everyone's universal human rights. The first two articles are about equality and freedom from discrimination, the foundation of the Canadian Human Rights Act.  Source: Canadian Human Rights Commission.

Canadian Charter of Rights and Freedoms 
When a law conflicts with human rights, the Charter prevails, as does human rights legislation. "The Canadian Human Rights Commission (CHRC) welcomes this new bill as a critical step that not only provides a new human rights framework for accessibility but enables Canada to better meet its human rights obligations under the UN Convention on the Rights of Persons with Disabilities (UNCRPD), and the Canadian Human Rights Act (CHRA)."

When Another Law prohibits a Service Animal

The law requires you to allow a person to bring their service animal with them into areas of your premises open to the public or to third parties. Read more...

Accessible Transportation Guides

Travelling to Canada with Animals   

Travelling to Canada with Animals and the Canada Border Crossing Agency 
​Before heading to the border with an animal, ensure you know Canadian import and travel requirements. The Canada Border Services Agency (CBSA) officers will inspect and can refuse entry, confiscate, or detain an animal if...Read more

Accessible Canada Act (S.C. 2019, c. 10)
An Act to Ensure a Barrier-Free Canada
Canadian Human Rights Act
Constitution Act
Rights of People with Disabilities

Considerations for the Use and Training
of Service Dogs in Canada 

The aim of this document is to serve as a resource for Canadian professional dog trainers, other business and service providers, and people with disabilities considering getting a service dog in Canada and their support team/advisors – including doctors, social workers and other health professionals. Read more...